Welcome to Yunnan China！Global Shean® International Travel Medical Assistance Service Program

Global Shean®环球世恩国际旅行医疗援助服务计划· 入境来华专属版

本服务计划依托世安国际医疗、轩泽健康双品牌跨境医疗实力，由广州轩泽优护护理服务公司全程落地运营执行。专为入境来华国际游客、外籍家庭、境外旅行保险机构量身打造一站式在华旅行医疗保障、紧急救援及跨境援助服务。

我们依托中英双语服务体系、全国三甲优质医疗资源、跨境保险对接通道，一站式解决外籍人士来华旅行的语言沟通障碍、异地就医困难、突发急救处置、跨境医疗对接、境外保险理赔难等痛点，全程守护外籍客户在华旅行、商务、探亲的健康与出行。

一、服务对象

1. 入境来华个人及家庭客户

涵盖来华旅游、探亲、商务出行、短期停留的外籍人士及随行家庭成员，提供个人及家庭全程在华健康医疗保障。

2. 境外旅行保险机构 / 国际救援机构

面向全球海外保险公司、国际救援平台开放对公合作，提供中国全境落地医疗援助、急救转运、就医绿通、理赔协助等全套外包落地服务。

二、国际来华旅行・全链条十大医疗援助权益

针对外籍客户短期入境出行、长期在华停留等不同场景，提供定制化健康保障方案，十大核心服务全程兜底、全域覆盖：

1. 中英双语全程专属对接

全流程双语工作人员一对一服务，覆盖健康咨询、就医沟通、紧急救援、转运对接、保险理赔等环节，彻底消除跨境出行语言壁垒，沟通专业、、。

2. 国际旅行前置援助

出行前提供中国境内目的地健康环境评估、地域常见病风险提示、出行健康注意事项及应急预案指导，提前规避旅途健康隐患。

3. 7×24 小时全天候多语种健康咨询

全年无休在线答疑，可实时处理旅途身体不适、症状初步判断、合理用药指导、日常健康疑问、突发情况应急处理指导等服务。

4. 全国全域紧急医疗救援

覆盖中国全境突发疾病、意外伤害快速响应，启动标准化院前急救流程，极速处置突发急症与意外伤情，保障黄金救治时间。

5. 全国三甲医院专属就医绿色通道

对接全国各城市三甲医院、涉外定点医疗机构，为外籍客户开通优先挂号、优先就诊、优先检查、优先住院绿色通道，解决异地就医预约难、排队久、资源紧缺问题。

6. 专业救护车转运服务

支持市内急救转运、跨城重症医疗转运，优先调度正规急救救护车资源，配备专业医护随车监护，全程保障转运过程稳定。

7. 双语全程陪诊陪护 + 代问诊服务

提供专属涉外陪诊人员，全程陪同就诊、检查、缴费、取药、办理入院出院手续；提供双语病情翻译、医嘱解读、专业代问诊服务，全程解决外籍客户就医流程陌生、沟通困难问题。

8. 跨国远程医疗援助

打通国内外医疗资源通道，提供跨境病情咨询、海外医疗方案对接、中外病历信息互通、跨境诊疗指导等专项援助服务，实现国内外医疗无缝衔接。

9. 跨国 / 跨省专业医疗转运

针对重症患者、术后康复人群、不适宜普通交通出行人员，提供跨省重症转诊、跨国医疗护送、境外归国转运定制化服务。

10. 境外保险对接与理赔全程协助

专业对接全球各类境外旅行保险公司，标准化整理双语就医单据、医疗证明、事故备案材料，全程协助客户对接理赔流程，大幅提升境外保险理赔效率与通过率。

三、收费说明

本国际旅行医疗援助服务为按需定制、一对一报价模式。

根据客户入境国籍、出行城市、行程时长、出行人数、服务等级、是否包含急救、转运、跨境援助、理赔协助等维度综合核算，价格透明、方案灵活、无任何隐形消费。

收费模式：商务协商定价（执行国际游客统一标准体系）

四、合作与咨询联络

电子邮箱：intlshean@outlook.com

咨询热线：13436822326 / 400-853-9120

**跨境护航・全域保障

让每一位来华国际友人，安心旅行、放心就医、舒心旅居！**

Global Shean® International Travel Medical Assistance Service Program · Exclusive Version for Entry Visitors to China

Backed by the cross-border medical strengths of GlobalSheans® Medical and Xuanze Health, this service program is fully operated and implemented by Guangzhou Xuanze Youhu Nursing Service Company. It provides one-stop in-China travel medical protection, emergency rescue and cross-border assistance services tailored specifically for international tourists, foreign families, and overseas travel insurance institutions enteringChina.

Supported by a Chinese-English bilingual service system, national tertiary hospital high-quality medical resources, and cross-border insurance docking channels, we solve key pain points for foreigners traveling in China, including language barriers, difficulties in off-site medical treatment, emergency disposal, cross-border medical docking, and overseas insurance claim troubles. We fully safeguard the health and travel safety of foreign clients during their trips, business visits and family visits inChina.

I. Service Recipients

1. Individual & Family Clients EnteringChina

Covering foreigners and accompanying family members who travel, visit relatives, conduct business activities or stay short-term inChina, we provide full-process in-China health and medical protection for individuals and families.

2. Overseas Travel Insurance Institutions / International Rescue Organizations

We open corporate cooperation opportunities for global overseas insurance companies and international rescue platforms, providing full-set outsourced landing services acrossChina, including nationwide on-site medical assistance, emergency transportation, medical green channels, and claim assistance.

II. Ten Full-Chain Medical Assistance Rights for International Travelers toChina

We customize exclusive health protection solutions for foreign clients in different scenarios, including short-term entry travel and long-term stay inChina. The ten core services provide comprehensive and nationwide coverage:

1. Exclusive Full-Process Chinese-English Bilingual Docking

One-on-one bilingual staff serve throughout the whole process, covering health consultation, medical communication, emergency rescue, transportation docking and insurance claims. We completely eliminate language barriers in cross-border travel with professional, efficient and accurate communication.

2. Pre-travel International Safety Assistance

Before departure, we provide health environment assessment of Chinese destinations, risk reminders for regional common diseases, travel health precautions and emergency plan guidance, helping clients avoid potential health and safety hazards during the trip in advance.

3. 24/7 Multilingual Health Consultation

Year-round online Q&A service is available to handle travel discomfort, preliminary symptom judgment, rational medication guidance, daily health inquiries and emergency response guidance in real time.

4. Nationwide Emergency Medical Rescue

We deliver rapid response to sudden illnesses and accidental injuries acrossChina, launch standardized pre-hospital emergency procedures, dispose acute diseases and injuries in the fastest manner, and ensure the golden treatment window.

5. Exclusive Green Channel for National Tertiary Hospitals

We cooperate with tertiary hospitals and designated foreign-related medical institutions nationwide, opening exclusive green channels for foreign clients including priority registration, priority consultation, priority examination and priority hospitalization, solving difficulties in off-site medical appointments, long queuing and resource shortages.

6. Professional Ambulance Transportation Service

We support urban emergency transportation and inter-city critical care medical transportation. Official emergency ambulance resources are scheduled preferentially with professional medical staff on board for real-time monitoring, ensuring full safety and stability during transportation.

7. Full-process Bilingual Medical Accompaniment & Online Consultation Agency Service

Exclusive foreign-related medical attendants accompany clients throughout diagnosis, examinations, payment and medicine collection, and handle admission and discharge procedures. We also provide bilingual condition translation, medical order interpretation and professional consultation agency services, eliminating difficulties caused by unfamiliar medical procedures and communication barriers.

8. Cross-border Telemedicine Assistance

We connect domestic and international medical resources to provide specialized services including cross-border condition consultation, overseas medical solution docking, Chinese and foreign medical record information exchange, and cross-border diagnosis and treatment guidance, realizing seamless connection between domestic and overseas medical systems.

9. Professional Transnational & Inter-provincial Medical Transportation

For critically ill patients, postoperative rehabilitation patients and those unsuitable for ordinary transportation, we provide customized services including inter-provincial critical illness referral, transnational medical escort, and repatriation transportation from overseas.

10. Full-process Overseas Insurance Docking & Claim Assistance

We professionally cooperate with various global overseas travel insurance companies, sort out standardized bilingual medical documents, medical certificates and accident filing materials, and assist clients throughout the claim process, greatly improving the efficiency and success rate of overseas insurance claims.

III. Charging Instructions

This international travel medical assistance service adopts a customized and one-on-one quotation model.

The quotation is comprehensively calculated based on the client’s nationality, travel city, trip duration, number of travelers, service level, and whether emergency rescue, transportation, cross-border assistance and claim assistance are included. All prices are transparent, solutions are flexible, with no hidden charges.

Charging Mode: Business Negotiated Pricing (in accordance with the unified standard system for international tourists)

IV. Cooperation & Contact Information

E-mail:intlshean@outlook.com

Hotline: 13436822326 / 400-853-9120

Cross-border Escort · Nationwide Protection

Enable every international friend visitingChinato travel safely, seek medical treatment with confidence, and live comfortably inChina!